In the top destination states of Goa, Rajasthan
and Kerala, there are no rooms available until the end of March.
"A Le Meridien hotel opened just outside of Jaipur [one of the top tourist
destinations] as late as December 14 and already you can't get any
rooms there," says Prateek Chawla, director of Outbound Travels,
a New Delhi-based travel-services company. "India is in the
limelight in every sense of the word," says Arjun Sharma, who
runs the Heritage Village Club in Goa. "Confidence about everything
Indian is pretty high. There are Indians at the top of their professions
all over Europe and in the United States and the great Indian economic
story is becoming known all over the world."
"European and Western tourists make plans eight or nine months
in advance, and when SARS happened was when they were making their
plans, so India has benefited from that as well, but that isn't
the only reason," says Le Passage's Srinivasan.
A big reason is that India's Ministry of Tourism, with its subtle
and charming "Incredible India" campaign is pushing the
great Indian story effectively. "Before [this campaign] India
was being promoted differently in different countries, if at all.
There weren't two or three distinct images. This campaign changed
that," says Lavanya Anirudh, an account director at Ogilvy
and Mather (India), the ad agency that created the campaign for
the Department of Tourism. The Incredible India campaign started
in December 2002 and focused on yoga, ayurveda and other spirituality-related
concepts.
"Yoga, we own it but have never flaunted it," says Anirudh.
"Bali, etc., are flaunting yoga and meditation with their spas.
But we have had it for centuries and centuries. And the real ayurveda
is in India. We decided to showcase all of that and we layered the
entire campaign with spirituality."
When she asks people what they think of the campaign, she says,
"I just keep hearing that 'incredible' is absolutely the apt
word to describe India. The country isn't perfect; everything isn't
laid out for you on a platter. Yes, we have cows on the narrow streets,
but this is mixed with some amazing stuff."
"We have spent $5 million on this campaign since December 2002
and plan to keep it going," says Amitabh Kant, a joint secretary
at India's Ministry of Tourism. He says the campaign--in print as
well as on televisionis focusing on Southeast Asia, Australia,
Britain, France, Italy and Germany. Almost all experts agree that
American tourists are still very nervous and are likely to focus
on short-haul trips.
Kant adds that part of the campaign is to focus on domestic infrastructure
at India's numerous heritage sites. "We are also now working
closely with tour operators and we partner with them to provide
brochures and other support. Our diversity is our challenge, and
with our focused campaign we have been able to highlight our strengths,"
he says.
It all seems to be working. India was among the top 10 countries
in Conde Nast Travelers British edition's annual Readers'
Travel Awards 2003, published in October. The magazine's readers
preferred India to Singapore, Thailand and Malaysia in Asia and
even Greece and Switzerland in the West. Readers were asked to rate
travel facilities and service, including hotels and spas. Raj Vilas,
a hotel in Jaipur, in the northern Indian state of Rajasthan, was
voted the est in the Overseas Leisure Hotels Asia category.
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